Shipping & Refund Policy

Last updated: July 30, 2026

Order Processing and Production

Emblem Edge Uniforms specializes in custom embroidered scrub sets for healthcare schools and training programs.

Production time is separate from shipping transit time. Because embroidered uniforms are prepared specifically for each customer, production begins after the order details, sizes, colors, artwork, and embroidery proof have been approved in writing and all applicable payment or purchase-order requirements have been satisfied.

Your estimated production schedule will be provided with your quote or order confirmation. Large orders, special colors, backordered products, additional embroidery locations, individual names, special designs, split shipments, and other approved changes may affect pricing and production time.

Standard Shipping

Standard shipping is free within the continental United States for qualifying orders of 30 or more complete scrub sets.

After production is complete and the order has shipped, standard delivery normally takes 2–6 business days. Business days exclude weekends and federal holidays.

The 2–6 business-day estimate refers only to carrier transit time and does not include production, embroidery, artwork approval, sourcing, or order processing.

Orders containing fewer than 30 scrub sets may incur a shipping charge calculated according to the order size, destination, and delivery method.

Express Shipping

Express shipping is available for an additional fee, subject to carrier availability and the delivery destination.

Express shipping shortens carrier transit time only. It does not automatically shorten embroidery or production time unless expedited production is separately confirmed in writing by Emblem Edge Uniforms.

Contact us before placing a time-sensitive order so we can confirm availability, pricing, production time, and the expected delivery date.

Multiple Campuses and Addresses

We can ship qualifying school orders to one campus, multiple campus locations, or directly to individual students when arranged in advance.

Additional charges may apply to split shipments, multiple addresses, residential deliveries, or individually packed student orders. These costs will be disclosed in the quote before approval.

Tracking

Tracking information will be sent by email when the order ships. Tracking may take up to 24 hours to display movement after the carrier receives the package.

Delivery Estimates

Delivery dates are estimates and cannot be guaranteed after a shipment has been accepted by the carrier. Weather, carrier delays, incorrect addresses, and other circumstances outside our control may affect delivery.

We will assist customers with reasonable carrier inquiries, but Emblem Edge Uniforms is not responsible for carrier delays outside our control.

Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information.

If an address needs to be corrected, contact us immediately at info@emblemedgeuniforms.store. Address changes cannot be guaranteed after an order has entered fulfillment or shipped.

Additional carrier fees caused by an incorrect or incomplete address may be charged to the customer.

Damaged, Defective, or Incorrect Orders

Inspect your shipment promptly after delivery.

If an item arrives damaged, defective, incorrectly embroidered, or different from the approved order, contact us within three business days of delivery at info@emblemedgeuniforms.store.

Please include your order number, a description of the problem, clear photographs of the affected item, and a photograph of the shipping package and label when applicable.

If the problem resulted from an error by Emblem Edge Uniforms, we will review the claim and provide an appropriate repair, replacement, or refund at no additional cost.

Keep all packaging and affected products until the claim has been resolved.

Custom and Embroidered Orders

Custom, personalized, and embroidered products are made specifically for each customer. After the customer approves the artwork, embroidery proof, colors, quantities, and order details, these products are final sale and cannot be returned or exchanged because of preference, incorrect customer-provided information, or incorrect size selection.

This final-sale rule does not eliminate our responsibility for confirmed manufacturing defects, shipping damage, or errors made by Emblem Edge Uniforms.

Changes and Cancellations

Changes and cancellations may be accepted before production begins. Once artwork has been approved, materials have been ordered, embroidery has started, or production is underway, the order might not be eligible for cancellation, refund, or modification.

Approved changes may affect pricing and delivery time.

Refund Processing

Approved refunds are returned to the original payment method. Please allow 5–10 business days after approval for processing. Additional time may be required by the customer’s financial institution.

Contact Us

Spider Thread Studio, LLC, doing business as Emblem Edge Uniforms
Orlando, Florida 32828
Phone: (407) 917-1574
Email: info@emblemedgeuniforms.store